Orders:
1. What services does DRESSED PANDA offer?
At DRESSED PANDA, we offer a comprehensive range of home maintenance and improvement services, including AC service, repair, and maintenance; painting; electrical and plumbing work; tile installation; appliance repairs; curtain fixing and customization; and carpentry services.
2. Are your products covered by warranty?
Yes, our hardware materials come with a warranty mentioned on them for your peace of mind. Additionally, our services come with a minimum one-month warranty to ensure customer satisfaction.
3. How can I contact DRESSED PANDA?
You can easily reach out to us via email, phone call, or WhatsApp to inquire about our services, schedule appointments, or address any concerns you may have. Our friendly team is always ready to assist you.
4. What is your shipping and return policy for products?
We strive to provide a hassle-free shopping experience. Our shipping policy ensures prompt delivery of your ordered products to your doorstep. In case you need to return a product, please refer to our return policy for details on the process and eligibility criteria.
5. How can I trust the quality of services provided by DRESSED PANDA?
DRESSED PANDA takes pride in delivering high-quality services with a commitment to customer satisfaction. Our experienced and reliable team of professionals is dedicated to meeting your needs and exceeding your expectations. You can trust us to take care of your home, ensuring it runs smoothly and looks its best.
6. Can I request a customized service or product?
Absolutely! We understand that every home is unique, and we are happy to accommodate your specific needs and preferences. Whether it's a custom curtain fitting or a tailored carpentry project, our team is here to bring your vision to life.
7. Do you offer emergency services?
Yes, we understand that home emergencies can happen at any time. That's why we offer prompt and reliable emergency services to address urgent issues and ensure your home remains safe and functional. Contact us anytime, day or night, and we'll be there to assist you.
8. What sets DRESSED PANDA apart from other home maintenance providers?
At DRESSED PANDA, we prioritize excellence and efficiency in everything we do. Our goal is to exceed your expectations and provide you with a hassle-free experience from start to finish. With our dedicated team, trusted services, and commitment to customer satisfaction, you can trust us to take care of your home, so you can focus on what matters most to you.
Shipping & Returns:
1. How long does shipping take?
Shipping times vary depending on the shipping option selected and the destination. We offer standard and expedited shipping, as well as premium shipping with delivery times ranging from 4 hours to 24 hours. Please refer to our shipping policy for more details on delivery times and options.
2. What if I need my order urgently?
If you require urgent delivery, we offer premium shipping options with expedited delivery times. These premium services guarantee delivery within 4 hours to 24 hours, depending on your location and the shipping option selected. Please note that pricing varies for premium shipping services.
3. What happens if my order is not delivered within the specified time for premium shipping?
If the specified premium delivery time is not met, the shipping fees will be reduced to the regular price. We strive to ensure timely delivery of all orders and apologize for any inconvenience caused by delays in delivery.
4. Do you offer urgent delivery services in all locations?
At present, urgent delivery services are available only in Dubai. However, we are working towards expanding this service to all other states in the UAE gradually. Please stay tuned for updates on our delivery coverage area.
5. What is your return policy?
Our return policy allows for returns of unused and undamaged products within a specified timeframe. If you receive a damaged or defective product, please contact us within 24 hours of receiving the item to initiate the return process. Please refer to our return policy for detailed guidelines and procedures on returning products.
6. How do I initiate a return?
To initiate a return, please contact our customer service team via email, phone call, or WhatsApp. Our team will guide you through the return process and provide you with instructions on returning the product. Please ensure the product is in its original packaging and unused when returning it.
7. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately to report the issue. We will work with you to resolve the issue promptly and ensure your satisfaction. Please refer to our return policy for detailed instructions on returning damaged or defective products.
8. Are there any shipping fees for returns?
Depending on the reason for the return and our return policy guidelines, shipping fees for returns may apply. Please refer to our return policy for more information on return shipping fees and eligibility criteria.
Payment:
1. What payment methods are accepted?
At present, we accept cash on delivery, online payments, and bank transfers. You can choose any of these convenient payment options to complete your purchase. Please note that credit or debit card payments are not available at the moment but will be added in the future.
2. Can I pay with a credit or debit card?
Currently, we do not accept credit or debit card payments. However, we are working on adding this payment option in the future to provide you with more flexibility and convenience when making payments. In the meantime, you can use cash on delivery, online payments, or bank transfers to complete your purchase.
3. How do I make an online payment?
To make an online payment, simply select the online payment option at checkout. You will be redirected to a secure payment gateway where you can enter your payment details and complete the transaction. If you encounter any issues or have any questions about making an online payment, please feel free to contact our customer service team for assistance.