Shipping Policy:
- We strive to ensure prompt and efficient delivery of your ordered products to your doorstep.
- Shipping fees are calculated based on the size, weight, and destination of the item.
- We offer different shipping options, including standard and expedited shipping, to accommodate your needs.
- For urgent deliveries, we provide premium shipping options with delivery times ranging from 4 hours to 24 hours. Please note that pricing varies for premium shipping services.
- If the specified premium delivery time is not met, the shipping fees will be reduced to the regular price.
- At present, urgent delivery services are available only in Dubai. We are working towards expanding this service to all other states in the UAE gradually.
Return Policy:
- We aim to provide high-quality products and services to our customers. However, if you receive a damaged or defective product, please contact us immediately to initiate the return process.
- To be eligible for a return, the product must be unused and in the same condition as you received it. It should be in its original packaging.
- Please inspect your order upon delivery and notify us of any issues or damages within 24 hours of receiving the product.
- Any damage caused due to customer misuse or failure to follow proper procedures will not be eligible for return or refund.
- For products covered under warranty, we mostly provide repair services. Customers are responsible for checking the product upon receipt to ensure it is without any damage or defects.
- In case of a defective product, customers need to provide detailed descriptions of the issue to facilitate the claim process with the supplier.
- Refunds or replacements will be issued once the returned item is received and inspected by our team. Please allow a reasonable processing time for refunds to be processed.
- Please note that shipping fees for returns may apply, depending on the reason for the return and our return policy guidelines.
We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with our products and services. If you have any further questions or concerns about our shipping and return policy, please feel free to contact us.